true blood, season six finale
by request: mr. smith goes to washington (frank capra, 1939)

adventures in customer service

I probably shouldn’t admit this, but I can be quite the procrastinator. I know, you’re thinking we’re all like that. But not as bad as we are. We went more than fifteen years without a porch light because it “didn’t work”, until one day a friend looked in the socket and found a part that wasn’t screwed in all the way.

At one point, we had three DVR boxes. I can’t even remember why at this point, although since we called one “Japan” I suspect it had something to do with the Slingbox. We quit using that box … well, when Katie and John moved from Japan, I’m guessing, which was about the time of the Fukushima thing, which was 2 1/2 years ago. We shut the box down and put it by the front door, so I could take it to the Comcast office and get it taken off of our monthly bill.

Well, today that box finally made it to Comcast, meaning we finally got it taken off our bill. Among other things, the monthly fee for those boxes had gone up … suffice to say, we likely spent $500+ on a DVR that sat by our front door.

While we were there, the service rep showed us how, if we signed up for Comcast phone service, our monthly bill would go down by $50 for the first year, and $30 after that. Even if we never used the phone. So we signed up.

Which means our next Comcast bill will be around $70 lower than the previous one.

They didn’t have any customer approval forms at the office, so I’ll say it here: Charlie from the Comcast office in Berkeley did right by us.