what i watched last week
#12: top hat (mark sandrich, 1935)

adventures in customer service

My Internet connection went down before midnight last night. When I woke up this morning, it was still down. I called Comcast’s customer support number. After going through the usual array of menu items, a recorded voice told me my call was being transferred to a customer support agent.

Before the agent got back to me about my inability to connect to the Internet, I got another recorded message:

“We are experiencing higher than normal support calls at the moment. There may be a longer than usual delay. For faster service, you can go to comcast.net.”

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