My Internet connection went down before midnight last night. When I woke up this morning, it was still down. I called Comcast’s customer support number. After going through the usual array of menu items, a recorded voice told me my call was being transferred to a customer support agent.
Before the agent got back to me about my inability to connect to the Internet, I got another recorded message:
“We are experiencing higher than normal support calls at the moment. There may be a longer than usual delay. For faster service, you can go to comcast.net.”