This will necessarily be vague, since I don’t think it’s a good idea to mention the service in question, and it’s not really relevant, anyway. I actually had a good encounter with customer service today.
It didn’t seem promising at the beginning. The number I called apparently sent me to an answering service. I kept trying to explain the problem, she never understood. Finally, she took my number and said someone would call me back. At that point, I was already composing this message in my mind, and it wasn’t going to be pretty.
Well, the return call came within a couple of minutes. It was the owner of the company in question! He was very nice, answered all of my questions, and was even charming in the way he slipped a little advertisement for his business into the conversation.
I know this is pretty much a nothing post, but I figure since I’m always bitching about customer service, I should say something when it goes well. If nothing else, I can use this as a point of comparison the next time I get the usual Customer Service from Hell.