more mixview
chris rock: kill the messenger

adventures in customer support, not-a-bot edition

Just spent a little more than half an hour with Comcast, just to make an appointment to have the cable guy come out.

I tried calling on the phone, but was directed by a recording to try the web site. So I did a support chat, at the end of which I did my usual test that won't convince anyone, I guess, but I keep trying. Here is the relevant excerpt from the chat:

Divina.33264 > Is there anything else I can help you with? I will be glad to assist you.

Steven_ > just one more question, with apologies ... my wife and friends always tell me you folks are chat bots, so I ask a goofy question to prove them wrong ... if you don't mind, could you tell me what color lemons are?

Divina.33264 > Yellow.

Told ya so!